Frequently Asked Questions

Yes. Every product complies with the applicable European safety standards — EN 1130 for cribs and cradles, EN 716 for children's beds, EN 12790 for reclined cradles. Swings and rockers feature 5-point harnesses, and all materials are tested and certified. Always follow the age and weight guidance on each product page.

No. App control is a convenience, not a requirement. Every smart product also works with its included remote control or on-device controls, so it stays fully functional without a phone nearby.

Shipping is free on every order. Orders are processed within 1 to 3 business days, then delivery takes 5 to 10 business days in France and 7 to 12 business days elsewhere in Europe. You will receive a tracking number by email as soon as your order ships.

Every product benefits from the 2-year EU legal guarantee of conformity from delivery, covering defects such as faulty frames, motors or electronics. It does not cover normal wear or damage from misuse. Contact us with your order number to open a claim.

Yes. You have 30 days from delivery to return any item. Products must be complete and in their original packaging. Return shipping is free in France, and your refund is issued within 14 days of us receiving the return. See our Refund & Return Policy for details.

The motors are designed for quiet operation so they can run near a resting baby. Exact noise levels vary by model and speed setting — see the specifications on each product page.

Wipe frames with a soft, slightly damp cloth. Removable fabrics can usually be machine-washed on a gentle cycle — check the care label first. Keep electronics away from water and follow the included user manual.

Yes. Our evolutive designs convert through several configurations — bassinet, crib, toddler bed and in some cases a desk — covering birth up to 3 or 6 years depending on the model. The age range is stated on every product page.

Orders can be modified or cancelled within 2 hours of placement. After that, processing begins and changes may not be possible. Contact us immediately if you need help.